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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 50 | | Sagarrina | 2010/02/08 |  | Hi, souldoll!
I have seen a Hye of a friend of mine, but the doll seems to have her eyes slightly separate and not in line.
Is this normal or maybe just a fault?
I have some photographs to show you what I mean...
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| 49 | [Re] Eyes  |
| Souldoll | 2010/02/09 |  | Hello?
Sorry but we don't understand what you saying.
If possible, could you show the image to us?
Thank you.
[Reply]
Sagarrina wrote :
>Hi, souldoll!
>
>I have seen a Hye of a friend of mine, but the doll seems to have her eyes slightly separate and not in line.
>
>Is this normal or maybe just a fault?
>
>I have some photographs to show you what I mean...
>
>
>
>
> |
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| 48 | | flamtod | 2009/10/31 |  | Hello!
I¢¥m sorry for insisting about make up, but i just want to make it clear.
If I order default make up, can I get the make up from the pic with the white wig???
Thank you |
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| 47 | | Souldoll | 2009/10/31 |  | Hello?
Yes. You're right.
Contact us if you have any questions.
Thank you.
[Reply]
flamtod wrote :
>Hello!
>I¢¥m sorry for insisting about make up, but i just want to make it clear.
>If I order default make up, can I get the make up from the pic with the white wig???
>Thank you |
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| 46 | | Regina | 2009/04/16 |  | Hi.
In the default make-up, is there then so much blush on her cheeks?
i really love this doll, and want to buy it, but i find the blush to heavy.
Sorry for my bad english. |
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| 45 | | Souldoll | 2009/04/17 |  | Hello?
It can be changed if you want.
Please state the makeup requirements that you want in [customer comments] box on order page when you place an order.
Contact us if you have any questions.
Thanks.
[Reply]
Regina wrote :
>Hi.
>In the default make-up, is there then so much blush on her cheeks?
>i really love this doll, and want to buy it, but i find the blush to heavy.
>Sorry for my bad english. |
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| 44 | | Jeri | 2009/03/09 |  | | Is the face-up on the dolls on your website default or custom? |
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| 43 | | Souldoll | 2009/03/09 |  | Hello?
It's a default makeup.
Contact us if you have any questions.
Thanks.
[Reply]
Jeri wrote :
>Is the face-up on the dolls on your website default or custom? |
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| 42 | | J | 2009/03/07 |  | | Would it be possible to request the suntan for both faceup and body for Hye? |
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| 41 | | Souldoll | 2009/03/09 |  | Hello?
We regret to inform you that it's impossible.
Contact us if you have any questions.
Thanks.
[Reply]
J wrote :
>Would it be possible to request the suntan for both faceup and body for Hye? |
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