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| Killian |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 447 | | height and default face-up questions |
| sephydoll | 2009/11/18 |  | Hello,
Could you please tell me what is Killian's current default face-up? Is it the one in the last photo?
Also, is his height (63cm) including head?
Thank you!! |
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| 446 | | [Re] height and default face-up questions |
| Souldoll | 2009/11/19 |  | Hello?
As you know, last image is default makeup.
Also, his height is 63cm(with a head).
Contact us if you have any questions.
Thank you.
[Reply]
sephydoll wrote :
>Hello,
>
>Could you please tell me what is Killian's current default face-up? Is it the one in the last photo?
>
>Also, is his height (63cm) including head?
>
>Thank you!! |
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| 445 | | when will killian stop being produced? |
| lei. | 2009/10/03 |  | i love killian, but i don't have enough money to buy him home.
i plan to make an order for killian years later.
so i want to know when will killian stop being produced? |
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| 444 | | [Re] when will killian stop being produced? |
| Souldoll | 2009/10/04 |  | Hello?
We don't have a plan to stop the sale of Killian.
We are expecting that he will be saled in the years to come.
If there are any changes, we will let you know through notice board and E-mail.
Thank you.
[Reply]
lei. wrote :
>i love killian, but i don't have enough money to buy him home.
>i plan to make an order for killian years later.
>so i want to know when will killian stop being produced? |
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| 443 | | mischka | 2009/08/09 |  | | hello are you still offering Killian in white skin tone? |
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| 442 | | [Re] white skinned killian |
| Souldoll | 2009/08/10 |  | Hello?
Yes.
We are offering a white skin for Killian.
You can see the sale cost and option after login on our site.
Contact us if you have any questions.
Thanks.
[Reply]
mischka wrote :
>hello are you still offering Killian in white skin tone? |
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| 441 | | Jare | 2009/05/24 |  | | yes like clima asked when will you be releasing the white skinned pictures of killian? i know you said soon but exactly how soon, like a month or? thank you guys |
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| 440 | | Souldoll | 2009/05/25 |  | Hello?
We are expecting that it takes time about 2-3 weeks.
Contact us if you have any questions.
Thanks.
[Reply]
Jare wrote :
>yes like clima asked when will you be releasing the white skinned pictures of killian? i know you said soon but exactly how soon, like a month or? thank you guys |
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| 439 | | Pictures of white skin killian? |
| Clima | 2009/05/20 |  | | Hello. Will you be posting pictures of Killian in white skin tone? If you will not be posting, is there any way you can send pictures of white skin Killian to the email adress I have provided? Thank you! |
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| 438 | | [Re] Pictures of white skin killian? |
| Souldoll | 2009/05/20 |  | Hello?
We don't have the image at the moment.
We will do our best for prepare it as soon.
Thanks.
[Reply]
Clima wrote :
>Hello. Will you be posting pictures of Killian in white skin tone? If you will not be posting, is there any way you can send pictures of white skin Killian to the email adress I have provided? Thank you! |
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