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| Killian |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 456 | | can you send me the picture of Killian with no make-up? |
| lz.zheng | 2010/04/27 |  | can you send me the picture of Killian with no make-up?
or you can put the picture just on the web?
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| 455 | | [Re] can you send me the picture of Killian with no make-up? |
| Souldoll | 2010/04/27 |  | Hello?
We have sent it at your E-mail.
Please confirm it.
Contact us if you have further questions.
Thank you.
[Reply]
lz.zheng wrote :
>can you send me the picture of Killian with no make-up?
>or you can put the picture just on the web?
> |
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| 454 | | can you send me the picture of Killian with no make-up? |
| lz.zheng | 2010/04/21 |  | can you send me the picture of Killian with no make-up?
or you can put the picture just on the web? |
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| 453 | | Man | 2010/04/17 |  | |
| 452 | | Souldoll | 2010/04/19 |  | Hello?
WOW!
He looks very much like Jonn Depp.
Awesome!
[Reply]
Man wrote :
>

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| 451 | | killian with special set. |
| lz.zheng | 2010/03/01 |  | Hello
can I buy killian with the Zenith's body (70cm) instead of the double's body(60cm) ? (I mean I want a single head of killian and the 70cm body.)
And I want to buy the full set in the first picture.
how much do all these cost in total(including a head , a 70cm body and the full set in the first pic)?
If the 70cm body is not available, the 60cm body is ok. and how much should i pay?
!! the full set in the first picture is always wanted. |
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| 450 | | [Re] killian with special set. |
| Souldoll | 2010/03/03 |  | Hello?
It's impossible to sell a full-set like promo pics because the most of the items are samples or the items sold out for photograph.
And, we don't sell it with 70cm body.
Sorry about it.
Contact us if you have any questions.
Thank you.
[Reply]
lz.zheng wrote :
>Hello
>can I buy killian with the Zenith's body (70cm) instead of the double's body(60cm) ? (I mean I want a single head of killian and the 70cm body.)
>And I want to buy the full set in the first picture.
>how much do all these cost in total(including a head , a 70cm body and the full set in the first pic)?
>If the 70cm body is not available, the 60cm body is ok. and how much should i pay?
>!! the full set in the first picture is always wanted. |
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| 449 | | customization of killian's head |
| laura | 2010/02/27 |  | Hello, I would like to ask few things about customization...
Would it be possible having elf hears insted of human ones?
Since it would be my first doll, I'm not able to change eyes: if I buy from a pair of eys of my choice, can I ask you to put them inside the head for me? Sorry to ask but I wouldn't damage anything!
thank you very much for your attention,
all the best
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| 448 | | [Re] customization of killian's head |
| Souldoll | 2010/03/03 |  | Hello?
We regret to inform you that it's impossible to change it by elves ears.
If you place an order a doll, we will send it after input the eyes you want inside the head.
Don't worry about it.
Contact us if you have any questions.
Thank you.
[Reply]
laura wrote :
>Hello, I would like to ask few things about customization...
>Would it be possible having elf hears insted of human ones?
>Since it would be my first doll, I'm not able to change eyes: if I buy from a pair of eys of my choice, can I ask you to put them inside the head for me? Sorry to ask but I wouldn't damage anything!
>thank you very much for your attention,
>all the best
>
> |
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| 447 | | height and default face-up questions |
| sephydoll | 2009/11/18 |  | Hello,
Could you please tell me what is Killian's current default face-up? Is it the one in the last photo?
Also, is his height (63cm) including head?
Thank you!! |
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