* X-MAS EVENT ENDED.
  We appreciate your support! (12/26)

* PLEASE MUST READING *

* This is not limited edition.
* We start to make a doll since we have confirmed the payment.
 It¡¯s impossible to cancel the order if once order made.

[Making period]
>For the most part, it takes time about 5~6 weeks for make a doll
  we need to take time more than 2~3 weeks for a while
  rushing orders or a climate of high temperature and a hunidity.)
  If you choose makeup option, we need to take time more 1-2 weeks.

[Set]
- Doll
- Eyeball (size:16mm / it's acril made by souldoll's own skill)
- Wig (random)
- Kipping box (With cushion)
- No make-up/ Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page 
   if you want to the special makeup.
   Or, is possible even if send us a sample image.
   We are unable to do it if you don't send us a sample image.
- Certificate
- Spare string for body's tension

[Info]
- Skin : White, Normal skin
- Height : 55 cm
- Bust : 23 cm
- Waist : 15.5 cm
- Hip : 23 cm
- Foot : 6.9 cm

¡Ü All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
  However, e-mail us in case of want.
¡Ü EMS service needs 3~7 business days ordinary.
¡Ü Packages are precisely weighed after we process and pack your order.
¡Ü Shipping fees are determined entirely by EMS.
¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
¡Ü We are able to notify customers when their order ships as email with tracking number.

¡Ø If you want to receive express airmail (needs 15~20 days), please send email.

[ Return Policy ]

Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.

For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!

Email The Souldoll to report any damages at help@souldoll.com

[ Damage In Shipping Return Policy ]

Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.

We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.

Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.