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| Tarot card - 0 The Fool Lev |
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* PLEASE MUST READING *
* This is a limited edition.
* Because this doll makes after order, customer can't cancel order
since we confirm the payment
[Order period]
2009/11/25 ~ 2009/12/25
[Making period]
>For the most part, it takes time about 6~7 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[Delivery period]
Takes time about 3~5 days after send out.(Shipping method : EMS)
[Set]
- Doll
- Eyeball (size:16mm / it's acril made by souldoll's own skill)
- Wig (random)
- Kipping box (With cushion)
- No make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page and send us sample images
for special makeup.
We will send a doll by default makeup if you don't send us sample images.
- spare string for body's tension
[Info]
>Eyes : 16 mm
>Height : 45 cm
>Head circumference : About 7 inch
>Neck : 8.5 cm
>Shoulder width : 9.3 cm
>Chest : 18 cm
>Waist : 15 cm
>Hips : 18.5 cm
>Foot : 5.5 cm |
● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 50 | | Chris | 2010/02/07 |  | | I got my doll today! He's wonderful! Thank you so much for the wonderful service and fabulous product! <3 |
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| 49 | | Souldoll | 2010/02/08 | | Hello?
We are so happy to hear that.
Contact us if you have any questions about him.
Thank you so much. :)
[Reply]
Chris wrote :
>I got my doll today! He's wonderful! Thank you so much for the wonderful service and fabulous product! <3 |
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| 48 | | Kayla | 2010/02/05 | | Do you send a e-mail, when the doll has been shiped?
or dose it just pop up in the mail one day?
Sorry if this seems like a stupid question. |
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| 47 | | Souldoll | 2010/02/05 | | Hello?
We have sent an E-mail to you about the shipping due.
Please confirm it.
Thank you.
P.S. Your name is same with our new girl.
Somehow, we feel close to you.:)
[Reply]
Kayla wrote :
>Do you send a e-mail, when the doll has been shiped?
>or dose it just pop up in the mail one day?
>Sorry if this seems like a stupid question. |
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| 46 | | Chris | 2010/02/03 | | I do not want the jewel on the face.
But if it has already been glued on, don't worry about removing it. I'll be happy regardless. :)
Thank you! |
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| 45 | | [Re] Reply to Jewel Question |
| Souldoll | 2010/02/03 | | Hello?
Oh, sorry but we already have sent your doll with the jewel.
Contact us if you have any questions.
Thank you.
[Reply]
Chris wrote :
>I do not want the jewel on the face.
>But if it has already been glued on, don't worry about removing it. I'll be happy regardless. :)
>Thank you! |
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| 44 | | Chris | 2010/01/31 | | Now I know I need to indicate which eyes I want, although I'm not sure whether to do that here or in my actual order details. I'll say so here first, and if I need to write it down somewhere else just let me know. :)
The eyes I want are the NP28. Thank you so much for all of your help! |
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| 43 | | Souldoll | 2010/02/01 | | Hello?
We got your request.
Don't worry about it.
By the way, we have a question.
Regarding to the jewel on face, we putted it by a glue being used when we wear an eyelashes.
If you remove it on face, we think that you can see the mark a little bit.
If you don't want it, we will not put it on face.
Please let us know.
Thank you.
[Reply]
Chris wrote :
>Now I know I need to indicate which eyes I want, although I'm not sure whether to do that here or in my actual order details. I'll say so here first, and if I need to write it down somewhere else just let me know. :)
>
>The eyes I want are the NP28. Thank you so much for all of your help! |
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| 42 | | loui | 2010/01/17 | | hello
In Q&A 25, you told us that similar eyes are NP 9 or NP 35 .
Now new eyes NP70 are released, it seems to be the most similar one, don't you ?
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| 41 | | Souldoll | 2010/01/18 | | Hello?
Yes. As you know, NP70 is the most similar eyes.
Contact us if you have any questions.
Thank you.
[Reply]
loui wrote :
>hello
>In Q&A 25, you told us that similar eyes are NP 9 or NP 35 .
>Now new eyes NP70 are released, it seems to be the most similar one, don't you ?
> |
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