* PLEASE MUST READING * ① This doll is limited edition. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days.
2012/10/19 ~ 2012/11/20 (Korea time)
[The normal making period expected] ①No make up : About 8 weeks ② Default make up : 8 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
[Basic set] - Doll (Basic hands set and bent right hand are included.) - Eyes(16 mm:* The iris of this eyes is bigger than normal 16mm) ; Basically, same eyes on above pics will be sent. Please state your request in [customer comments]box on order page if you would like to get other eyes for this doll. - Kipping box (With cushion) - spare string for body's tension - Certificate [Options] - Make up (Please add an items seperately in each category if you would like to get above items with a doll).
* The size of both bodies(General, Double jointed) are same.
>Height : 63.5 cm >Neck : 9.5 cm >Shoulder width :13.3 cm >Chest : 26 cm >Waist : 17 cm >Hips : 26.5 cm >Feet length :8.3 cm >Feet width : 3 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
about order 20121119204255168MC
I received my order 20121119204255168MC,thank you very much!
But I didn't find the Heel : Heel feet in the box. Did you leave out the heel feet of my order?Aina can't wear shoes without her heel feet,can you help me about it?
By the way,when will Aina's hand be sold out? I want to order it for the next time.
[Re] about order 20121119204255168MC
Heel feet is attached on body package.
Please check it again.
Aina hand will be continued sold in the future.
Don't worry about it.
Contact us if you have any questions.
wu wrote :
>I received my order 20121119204255168MC,thank you very much!
>But I didn't find the Heel : Heel feet in the box. Did you leave out the heel feet of my order?Aina can't wear shoes without her heel feet,can you help me about it?
>By the way,when will Aina's hand be sold out? I want to order it for the next time.
The gift head
Can I get the gift head if I don't choose painting option and bead chain of horn, wand?
[Re] The gift head
You can get a gift head even if you don't choose painting option of the parts.
However, you need to choose the default makeup for a doll.
Contact us if you have any questions.
wu wrote :
>Can I get the gift head if I don't choose painting option and bead chain of horn, wand?
Can I order the horns, wand, and shoes without painting (with beads) with the doll, makeup, tattoo, wig, dress and hand and get a free head? Or should the horns, wand and shoes be ordered with painting?
[Re] Free head
We will give a gift head even if you don't choose painting option of horn, wand, shoes.
Thank you. :)
Ly wrote :
>Can I order the horns, wand, and shoes without painting (with beads) with the doll, makeup, tattoo, wig, dress and hand and get a free head? Or should the horns, wand and shoes be ordered with painting?
how to get full-set?
how to get full-set? Do you have a choice to choose full-set at one time? Or I must choose devil Aina+makeup+tattoo+wig+heel,and the dress ,the shoes separatly?
[Re] how to get full-set?
Full-set means that you purchase a doll with all items.
A doll(with makeup, tattoo), wig, clothes, heel can be chosen on Aina page.
Wand, shoes, horn parts can be purchased on each item page.
Contact us if you have any further questions.
wu wrote :
>how to get full-set? Do you have a choice to choose full-set at one time? Or I must choose devil Aina+makeup+tattoo+wig+heel,and the dress ,the shoes separatly?
As usual...your dolls are stunning! Wow!
Will you be selling her eyes separately? I am in love with her eyes and would love to purchase them.
[Re] Aina Eyes
We are going to sell the eyes seperately as soon.
We hope your continued support.
Brittney wrote :
>As usual...your dolls are stunning! Wow!
>Will you be selling her eyes separately? I am in love with her eyes and would love to purchase them.