* PLEASE MUST READING * ①This doll is a limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we can not confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days.
[Order period]
2012.10.19 ~ 2012.11.20
[The normal making period expected] ①No make up : 8 weeks ② Default make up : 8 weeks + 1~2 weeks. We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity.
[Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
[Basic set] - Doll (Basic hands and Grip hands are included) - Eyes(14mm) ; Basically, same eyes on above pics will be sent. Please state your request in [customer comments]box on order page if you would like to get other eyes for this doll. - Wig(random : can't be chosen any design, color) * You need to choose it seperately in wig option if you want to get a same wig on above pics. - Kipping box (With cushion) - spare string for body's tension - Certificate [Options] - Makeup(The tear is included in default makeup.) - Tattoo(tattoo on left hands only) - Wig(As shown : Red color is painted by airbrush. It's possible to comb this hair but keep this wig out of heats & thinner etc. ) - Clothes (Tunic, Pants, Cape, Necklace - 4 pcs) Please add an items seperately in each category if you would like to get above items with a doll.
[Info]
* N.L boy body
* Old boy body
>Height : 47 cm >Neck : 8.5 cm >Shoulder width : 10.5 cm >Chest : 19.5 cm >Waist : 15.5 cm >Hips : 21 cm >Foot : 6 cm
>Height : 45 cm >Neck : 8.5 cm >Shoulder width : 9.3 cm >Chest : 18 cm >Waist : 15 cm >Hips : 18.5 cm >Foot : 5.5 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
22
Layaway plan?
Breanna
2012/12/24
Hi, I was wondering if this doll qualified for layaway.
21
[Re] Layaway plan?
Souldoll
2012/12/24
Hello?
We have confirmed the payment.
Thank you.
[Reply]
Breanna wrote :
>Hi, I was wondering if this doll qualified for layaway.
20
eyes
suzi
2012/11/17
My order is 20121108110248833MC i paid 11/7/12. on my event haed albee and i paid for face up, can you tell me if albee will come his eyes and if not can i add them to my order.
thanks suzi
19
[Re] eyes
Souldoll
2012/11/17
Hello?
Event head is not included any eyes.
Contact us if you have any questions.
Thank you.
[Reply]
suzi wrote :
>My order is 20121108110248833MC i paid 11/7/12. on my event haed albee and i paid for face up, can you tell me if albee will come his eyes and if not can i add them to my order.
>thanks suzi
18
need to pay for my event albee faceup
suzi
2012/11/09
My order is 20121108110248833MC i paid 11/7/12. on my event haed albee i need to pay for the face up on the head. When i checked out it did not have option to pay for event faceup. can you tell me your patpal address so i may pay for albee face up plaese.
thank you
17
[Re] need to pay for my event albee faceup
Souldoll
2012/11/09
Hello?
Our Paypal account is [help@souldoll.com].
Please pay the makeup cost for Albee to our account.
Thank you. :)
[Reply]
suzi wrote :
>My order is 20121108110248833MC i paid 11/7/12. on my event haed albee i need to pay for the face up on the head. When i checked out it did not have option to pay for event faceup. can you tell me your patpal address so i may pay for albee face up plaese.
>thank you
16
tear
suzi
2012/11/08
can you leave the tear off the face up?
15
[Re] tear
Souldoll
2012/11/08
Hello?
We can off the tear if you want.
Contact us if you have any questions.
Thank you.
[Reply]
suzi wrote :
>can you leave the tear off the face up?
14
Event head with full set
suzi
2012/10/29
Can you get a face up on the event head as long as you buy fullset and does this include layways?
13
[Re] Event head with full set
Souldoll
2012/10/30
Hello?
Lawaway is possible.
We also can do the make up for the gift head with Full-set doll if you pay the makeup cost.
Contact us if you have any further questions.
Thank you.
[Reply]
suzi wrote :
>Can you get a face up on the event head as long as you buy fullset and does this include layways?
)
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10.00
