* PLEASE MUST READING * ①This doll is not a limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we can not confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days.
[The normal making period expected] ①No make up : About 10 weeks ② Default make up : 10 weeks + 1~2 weeks ③ Special make up : 10 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity.
[Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
- BASIC SET -
Doll / Assembled.
* No Makeup
Eyes / 12 mm
Basically, same eyes on above images will be sent. Please state your request in [order comments] box on order page if you would like to get other eyes for this doll.
Kipping box
*Cushions are included.
Extra tensions
Certificate
&
Assembling Manual
[Options] - Skin color, Body type, Make up Please add an items or services in each option if you would like to get above items with a doll.
[Info]
[About sandy brown skin] The work of dark skin color is very hard and takes a long time than light skin(White, Normal). And it can be shown a little dusts, marbles, some tiny holes, spots etc on surface of doll during manufacturing process.(Just, gate parts on body are excluded.) We don't remove these things because the skin color can be changed lightly or dusky if we sand on the surface of the doll. So, please put your considering before make an order. We don't accept any cancel, refund, exchange of your order as above reasons.
* N.L girl body
* Double jointed body
* General body
> Height : 43 cm > Neck : 6.8 cm > Shoulder width : 8.5 cm > Chest : 18.2 cm > Waist : 12.3 cm > Hips : 19.1 cm > Arm : 13 cm > Leg : 27 cm > Feet length : 5.5 cm > Feet width : 2 cm
> Height : 42 cm > Neck : 7 cm > Shoulder width : 9 cm > Chest : 18.5 cm > Waist : 12.2 cm > Hips : 18.5 cm > Arm : 12 cm > Leg : 24 cm > Feet length : 5.4 cm > Feet width : 2.1 cm
> Height : 42 cm > Neck : 7 cm > Shoulder width : 8 cm > Chest : 17.5 cm > Waist : 12.2 cm > Hips : 18 cm > Arm : 12 cm > Leg : 24 cm > Feet length : 5.4 cm > Feet width : 2.1 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
20
Layaway
DeeDee
2018/02/18
I noticed some of your dolls have a short layaway period (60 days) and some have a much longer layaway period (up to six months) but the dolls cost the same — why is this? Is Gana available with a six month layaway if needed? Thanks! Super cute dolls by the way :)
19
[Re] Layaway
Souldoll
2018/02/20
Hello?
Sorry for confused you.
We are offering maximum 6 months layaway for general dolls and you can use 6 months layaway for Gana order.
Contact us if you have any questions.
Thank you.
[Reply]
DeeDee wrote :
>I noticed some of your dolls have a short layaway period (60 days) and some have a much longer layaway period (up to six months) but the dolls cost the same — why is this? Is Gana available with a six month layaway if needed? Thanks! Super cute dolls by the way :)
18
Gana
Linda
2015/09/24
What does Gana look like with normal skin? I love her and want to buy her as my first doll but am unsure about normal skin. I love her as in your promo picture.
Will you be making her with tan skin again, she is very beautiful with brown skin.
17
[Re] Gana
Souldoll
2015/09/26
Hello?
The skin color of above images is a sandy brown skin and we don't have the normal image of Gana.
Sorry about it.
Instead of , you can see the comparision image of skin as link below.
Linda wrote :
>What does Gana look like with normal skin? I love her and want to buy her as my first doll but am unsure about normal skin. I love her as in your promo picture.
>Will you be making her with tan skin again, she is very beautiful with brown skin.
16
Tan skin?
Lizard
2015/02/25
Will you ever make the tan skin Gana again?
15
[Re] Tan skin?
Souldoll
2015/02/25
Hello?
Sorry but we don't have the plan about it for present.
Contact us if you have any questions.
Thank you.
[Reply]
Lizard wrote :
>Will you ever make the tan skin Gana again?
14
Gana bodypaint
Charlotte
2014/10/27
Hi,
I was wondering if Gana's body is painted with details as well.
And is the special make-up the make-up she's wearing in the pictures?
Thank you!
-Charlotte
13
[Re] Gana bodypaint
Souldoll
2014/10/28
Hello?
You need to pay the body painting cost seperately for the work.
By the way, we have done the coating spray in several times on the body after the body blushing but the surface painted can be peeled off easily when you move the body.
We hope you understand and state your request in order comments box if you don't mind.
And, the makeup on the prmo page is default makeup.
Contact us if you have any questions.
Thank you.
[Reply]
Charlotte wrote :
>Hi,
>I was wondering if Gana's body is painted with details as well.
>And is the special make-up the make-up she's wearing in the pictures?
>Thank you!
>-Charlotte
12
Gana head size
Leah
2014/03/14
What size is Gana's head, for a wig?
Thank you!
11
[Re] Gana head size
Souldoll
2014/03/14
Hello?
She wears 6-7 inch wig(Unoa size).
Contact us if you have any questions.
Thank you.
[Reply]
Leah wrote :
>What size is Gana's head, for a wig?
>Thank you!
)
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