* PLEASE MUST READING * ① This doll is not limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we cannot confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days.
[The making period expected] ①No make up : About 10 weeks ② Default make up : 10 weeks + 1~2 weeks ③ Special make up : 10 weeks + 2~3 weeks
We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity. [Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
- BASIC SET -
Doll / Assembled.
* No Makeup
Eyes / 16 mm
Basically, same eyes on above images will be sent. Please state your request in [order comments] box on order page if you would like to get other eyes for this doll.
*Cushions are included.
[Extra Options] - Skinn, Make up, Wig, Shoes (Please add an items or services in each option if you would like to get above items with a doll.)
* About sandy brown skin* The work of dark skin color is very hard and takes a long time than light skin(White, Normal). And it can be shown a little dusts, marbles, some tiny holes, spots etc on surface of doll during manufacturing process.(Just, gate parts on body are excluded.) We don't remove these things because the skin color can be changed lightly or dusky if we sand on the surface of the doll. So, please put your considering before make an order. We don't accept any cancel, refund, exchange of your order as above reasons.
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
Is this version of Oscal in the Tan skintone? and does he come w/ the new double jointed body? How much extra does hand and body brushing cost? How do I add it? Thanks.
The skin color of this promo page is sandy brown skin.
And, Oscal is Tera-Zenith line and he has a Tera-Zenith body as you can see it on main page.
Body blushing is possible.
We have been doing the coating spray on the body after airbrush work.
However, the surface can be peeled off easily by sharpen things or when you move the body.
Also, we don't paint knee jointed parts and elbow jointed parts of the body due to friction.
We can do the work if you don't mind.
The cost is 150$ and hands, feet are included.
Contact us if you have any questions.
Julie wrote :
>Is this version of Oscal in the Tan skintone? and does he come w/ the new double jointed body? How much extra does hand and body brushing cost? How do I add it? Thanks.
Oscal makeup and shoes
Is Oscal's makeup on pictures default or special?
Are shoes include in gift clothes? I do not see option to say Yes Shoes.
[Re] Oscal makeup and shoes
The makeup on promo pics is a default.
And, shoes is not included in gift clothes.
You need to purchase it seperately.
Contact us if you have any questions.
Holly wrote :
>Is Oscal's makeup on pictures default or special?
>Are shoes include in gift clothes? I do not see option to say Yes Shoes.