* PLEASE MUST READING * ①This doll is not a limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we can not confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 6 months.
[The normal making period expected : business days] ①No make up : About 12 weeks ② Default make up : 12 weeks + 1~2 weeks ③ Special make up : 12 weeks + 2~3 weeks We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity.
[Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
- BASIC SET (No makeup set) -
Doll / Assembled.
* No Makeup
Eyes / 14 mm
Basically, same eyes on above images will be sent. Please state your request in [order comments] box on order page if you would like to get other eyes for this doll.
Eyes clay
Kipping box
*Cushions are included.
Extra tensions
Certificate
[Extra option] Body, Makeup, Heel , Chest, *Clothes *Clothes set : One-piece dress, Underskirt, Hair acc, Cape, Brooch(This item can be changed by another design) - Total 5 pcs
[Body Info]
* N.L girl body
* Double jointed body
* General body :Sold out
> Height : 43 cm > Neck : 6.8 cm > Shoulder width : 8.5 cm > Chest : 18.2 cm(Big) > Chest : 16 cm(Small) > Waist : 12.3 cm > Hips : 19.1 cm > Arm : 13 cm > Leg : 27 cm > Feet length : 5.5 cm > Feet width : 2 cm
> Height : 42 cm > Neck : 7 cm > Shoulder width : 9 cm > Chest : 18.5 cm > Waist : 12.2 cm > Hips : 18.5 cm > Arm : 12 cm > Leg : 24 cm > Feet length : 5.4 cm > Feet width : 2.1 cm
> Height : 42 cm > Neck : 7 cm > Shoulder width : 8 cm > Chest : 17.5 cm > Waist : 12.2 cm > Hips : 18 cm > Arm : 12 cm > Leg : 24 cm > Feet length : 5.4 cm > Feet width : 2.1 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
10
which eyes?
James
2018/03/15
I have this doll with her default eyes. I want to buy some of your eyes for another doll and want to make sure they are not the same ones. Which set of eyes come with this doll?
9
[Re] which eyes?
Souldoll
2018/03/16
Hello?
We usually have been selling default eyes of dolls separately.
Kuu-Vampire eyes also is the same.
However, we will sell it separately to you if you want because you already had Kuu-Vampire doll with the eyes.
Please make an eyes order and state your request(change to Kuu-Vampire ver. eyes) in order comments box when you make the order.
Contact us if you have any questions.
Thank you. :)
[Reply]
James wrote :
>I have this doll with her default eyes. I want to buy some of your eyes for another doll and want to make sure they are not the same ones. Which set of eyes come with this doll?
8
About the eyes
Alice
2017/10/23
Hello :) Are eyes included in the purchase? And will you assemble them for me (so the eyes don't come separately)? Thank you!
7
[Re] About the eyes
Souldoll
2017/10/23
Hello?
Yes.
Basically, we are offering a same eyes on this promo page and put the eyes into the head.
However, we can pack it separately if you want.
Please state your request in order comments box when you make the order.
Thank you. :)
[Reply]
Alice wrote :
>Hello :) Are eyes included in the purchase? And will you assemble them for me (so the eyes don't come separately)? Thank you!
6
Another order period for grey skin?
Melissa
2017/03/30
Hello :)
Will there be another order period for grey skin?
Thank you
5
[Re] Another order period for grey skin?
Souldoll
2017/03/31
Hello?
Thank you for your interest in Vampire KUU.
The skin option already is opened.
You can purchase this doll in grey skin.
Please check it.
Contact us again if you want to purchase another doll in grey skin.
Thank you. :)
[Reply]
Melissa wrote :
>Hello :)
>Will there be another order period for grey skin?
>Thank you
4
wig
James
2017/02/10
Is the doll's wig included in the extra package with her clothes, or is it completely separate?
3
[Re] wig
Souldoll
2017/02/10
Hello?
Clothes set and doll set is not included any wig.[Reply]
You need to purchase a wig seprately but Kuu-Vampire ver. wig is no longer available.
Contact us if you have any questions.
Thank you.
James wrote :
>Is the doll's wig included in the extra package with her clothes, or is it completely separate?
2
Clothes
Svetlana
2016/12/09
Good day!
Is it possible to order Kuu's outfit separately from the dolls?
Thank you :)
1
[Re] Clothes
Souldoll
2016/12/12
Hello?
We are going to sell the clothes separately but it is hard to open the sale page of the clothes within this month.
(It will be updated within event period.)
Contact us if you have any questions.
Thank you.
[Reply]
Svetlana wrote :
>Good day!
>Is it possible to order Kuu's outfit separately from the dolls?
>Thank you :)
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