* PLEASE MUST READING * ①This doll is not a limited. ② Because this product makes after order, customer can't cancel order since we confirm the payment. ③ Your order will be canceled if we can not confirm your payment within 3 days from the order date. ④ Layaway period for this doll is 60 days.
[The normal making period expected] ①No make up : 8 weeks ② Default make up : 8 weeks + 1~2 weeks. ③ Special make up : 8 weeks + 2~3 weeks.
We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity.
[Delivery period] Takes about 5~10 days timesafter send out.(Shipping method : EMS) Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)
- BASIC SET -
Doll / Assembled.
* No Makeup
Eyes / 12 mm
Basically, same eyes on above images will be sent. Please state your request in [order comments] box on order page if you would like to get other eyes for this doll.
Eyes clay
Kipping box
*Cushions are included.
Extra tensions
Certificate
[Options] - Skin color, Make up Please add an items or services in each option if you would like to get above items with a doll.
[Info]
>Height : 52 cm >Neck : 9 cm >Shoulder width(including arm) : 13.3 cm >Chest : 23.5 cm >Waist : 17.5 cm >Hips : 22.5 cm
>Arm (to wrist from shoulder) : 15.4 cm
>Leg (to ankle from waist) : 30.5 cm >Feet length :7.5 cm >Feet width : 3 cm
* About options * ①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc. ③Hair style ofWig ★ We have been trying to do our best to finish everything like the promo picture of all products. However, the finished result can differ a little from the promo picture because all works are handy-crafted. We hope you understand. We don’t accept any refund, exchange for this reason. Please consider this point and make an order carefully. ★ The color of real product can be shown a little different by monitor resolution.
● All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service. ● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS. ● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ● We are able to notify customers when their order ships as email with tracking number.
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.
Any questions related to this product, we will try our best to provide a response.
No
Title
Name
Date
Delete
18
Custom Color
Tani
2015/09/28
Is is possible to get a custom color like dark grey or black?
17
[Re] Custom Color
Souldoll
2015/09/30
Hello?
Sorry but we don't accept any special request from personal.
We hope you understand.
Contact us if you have any questions.
Thank you.
[Reply]
Tani wrote :
>Is is possible to get a custom color like dark grey or black?
16
layway
Ann
2014/08/24
Hello, can you say, does Sharics included in the layway method?
15
[Re] layway
Souldoll
2014/08/25
Hello?
All dolls are possible to use our layaway program.
Contact us if you have any further questions.
Thank you.
[Reply]
Ann wrote :
>Hello, can you say, does Sharics included in the layway method?
14
included in the event?
Hollie
2012/12/18
I just wanted to make sure that the sharics is included in the christmas event. And for ordering a vito you get all three options: horns, clothes, and the custion? just want to make sure before ordering or misunderstanding.
thank you for your help and understanding
~Hollie
13
[Re] included in the event?
Souldoll
2012/12/18
Sure.
Vito line can be applied in X-MAS event.
Contact us if you have any questions.
Thank you.
[Reply]
Hollie wrote :
>I just wanted to make sure that the sharics is included in the christmas event. And for ordering a vito you get all three options: horns, clothes, and the custion? just want to make sure before ordering or misunderstanding.
>
>thank you for your help and understanding
> ~Hollie
12
doll set
Peaches
2011/02/26
I love him! but in this doll set, the clothes not including?
11
[Re] doll set
Souldoll
2011/02/27
Hello?
The clothes is not included.
Thank you.:)
[Reply]
Peaches wrote :
>I love him! but in this doll set, the clothes not including?
10
hair and eyes
Lyris
2011/02/26
when it's stated there hair (random) does it mean it will come in different colour and model of hair?
is it possible to change his eyes to brown?
I'm new to this so I would like to know the detail, thanks
9
[Re] hair and eyes
Souldoll
2011/02/27
Hello?
Yes.
It can't be sent a samething like it on promo pics.
You can choose the eyes as you want.
Please state the eys wanted in [customer comments]box on order page.
Contact us if you have any questions.
Thank you.
[Reply]
Lyris wrote :
>when it's stated there hair (random) does it mean it will come in different colour and model of hair?
>is it possible to change his eyes to brown?
>I'm new to this so I would like to know the detail, thanks
)
)
