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| Tarot card - 0 The Fool Lev |
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* PLEASE MUST READING *
* This is a limited edition.
* Because this doll makes after order, customer can't cancel order
since we confirm the payment
[Order period]
2009/11/25 ~ 2009/12/25
[Making period]
>For the most part, it takes time about 6~7 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[Delivery period]
Takes time about 3~5 days after send out.(Shipping method : EMS)
[Set]
- Doll
- Eyeball (size:16mm / it's acril made by souldoll's own skill)
- Wig (random)
- Kipping box (With cushion)
- No make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page and send us sample images
for special makeup.
We will send a doll by default makeup if you don't send us sample images.
- spare string for body's tension
[Info]
>Eyes : 16 mm
>Height : 45 cm
>Head circumference : About 7 inch
>Neck : 8.5 cm
>Shoulder width : 9.3 cm
>Chest : 18 cm
>Waist : 15 cm
>Hips : 18.5 cm
>Foot : 5.5 cm |
● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
|
| 40 | | Order # 20091215123439690MC |
| Chris | 2010/01/17 |  | Hi, I know I've already sort of asked this, but just to be sure I'm going to ask one more time. My order status still says "Confirm Receipt". Is my payment complete or do I still need to do something? I am really looking forward to my doll, and am under the assumption that I don't have to do anything else now but wait for him.
Also, am I correct in assuming that a pair of eyes will come with the set? Or do I need to order a pair separately?
Thank you so much for all of your help! :) |
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| 39 | | [Re] Order # 20091215123439690MC |
| Souldoll | 2010/01/18 | | Hello?
That means we have confirmed your payment and your doll have been making since confirmed the payment.
Regarding to the eyes for him, you can select it in being saled eyes on our site as you want.
We will send it with your doll if you inform us it.
Contact us if you have any questions.
Thank you.
[Reply]
Chris wrote :
>Hi, I know I've already sort of asked this, but just to be sure I'm going to ask one more time. My order status still says "Confirm Receipt". Is my payment complete or do I still need to do something? I am really looking forward to my doll, and am under the assumption that I don't have to do anything else now but wait for him.
>Also, am I correct in assuming that a pair of eyes will come with the set? Or do I need to order a pair separately?
>
>Thank you so much for all of your help! :) |
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| 38 | | Order# 2009120513095187MC |
| Desiree | 2010/01/14 | | Hi ~
Please confirm that you have received all my layaway payments and that my order is paid in full.
Thanks!
Desiree |
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| 37 | | [Re] Order# 2009120513095187MC |
| Souldoll | 2010/01/14 | | Hello?
We have confirmed your all payments.
Don't worry about it.
Contact us if you have any questions.
Thank you.
[Reply]
Desiree wrote :
>Hi ~
>
>Please confirm that you have received all my layaway payments and that my order is paid in full.
>
>Thanks!
>Desiree |
|
| 36 | | Update for following issue, Thanks! |
| manachanok | 2010/01/11 | | Dear Souldoll,
for easily to update about this issue (scarf is missing), I had been moved this issue to Q&A room instead ^^
I'll send the picture of all my outfit to you in Q&A ^^
Because I'm not sure where is a snap for fix the scarf on neck line of orange vest should be exist ^^"
Thank you very much for your great support :D |
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| 35 | | [Re] Update for following issue, Thanks! |
| Souldoll | 2010/01/11 | | Hello?
Please confirm our response on Q&A board regarding the mistake.
Thank you.
[Reply]
manachanok wrote :
>Dear Souldoll,
>
>for easily to update about this issue (scarf is missing), I had been moved this issue to Q&A room instead ^^
>I'll send the picture of all my outfit to you in Q&A ^^
>Because I'm not sure where is a snap for fix the scarf on neck line of orange vest should be exist ^^"
>
>Thank you very much for your great support :D |
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| 34 | | manachanok | 2010/01/10 | | Hi Souldoll,
Yesterday, I just got Lev from order 20091126005802353MC ^^
He is awesome :D
However, His scarf is missing.
I didn't received it, I find it every where in a box but It didn't available.
Could you please send it to me ^^(same address as my shipping address)
[IMG]http://i989.photobucket.com/albums/af19/jatenipat/10-1-255314-50-24.jpg[/IMG]
Thank you very much ^^ |
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| 33 | | Souldoll | 2010/01/11 | | Hello?
Oh, really sorry.
We will send it as soon as possible.
By the way, we have a favor to ask of you.
Could you confirm to exist a snap for fix the scarf on neck line of orange vest?
If there is no exist, we will send it with a scarf.
Please let us know.
Thank you.
[Reply]
manachanok wrote :
>Hi Souldoll,
>
>Yesterday, I just got Lev from order 20091126005802353MC ^^
>He is awesome :D
>
>However, His scarf is missing.
>I didn't received it, I find it every where in a box but It didn't available.
>Could you please send it to me ^^(same address as my shipping address)
>
>[IMG]http://i989.photobucket.com/albums/af19/jatenipat/10-1-255314-50-24.jpg[/IMG]
>
>Thank you very much ^^ |
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| 32 | | Kathryn | 2009/12/24 | | | If I order Lev on layaway, Will I still get the clothes set for free? |
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| 31 | | Souldoll | 2009/12/24 | | Hello?
If you purchase it during event period, you will get the clothes by X-mas gift.
Contact us if you have any questions.
Thank you.
[Reply]
Kathryn wrote :
> If I order Lev on layaway, Will I still get the clothes set for free? |
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