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| Killian |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 436 | | Souldoll | 2009/03/24 |  | Hello?
We regret to inform you that we don't have any plan to sell only the head.
Sorry.
Contact us if you have any questions.
Thanks.
[Reply]
Adrian wrote :
>Hi, Do you also sell the head part alone?
>
>Can I buy a single head of Killian together with the full set?
>
>I mean, can I have one body and two heads (one default make-up and one vampiric make-up)? |
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| 435 | | daikiri | 2008/11/27 |  | | and is it possible to get this kind of wig, as on the photoes? http://souldoll.com/goods/images/20080131070733cont2.jpg |
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| 434 | | Souldoll | 2008/11/27 |  | Hello?
It's impossible because it was made specially for photographing.
Contact us if you have any questions.
Thanks.
[Reply]
daikiri wrote :
>and is it possible to get this kind of wig, as on the photoes? http://souldoll.com/goods/images/20080131070733cont2.jpg |
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| 433 | | daikiri | 2008/11/23 |  | i ment the pictures on your site. like this one for example
http://souldoll.com/goods/images/20080131070733cont2.jpg
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| 432 | | Souldoll | 2008/11/24 |  | Hello?
It's possible.
Please state it again in meno box when you place an order.
Contact us if you have any questions.
Thanks.
[Reply]
daikiri wrote :
>i ment the pictures on your site. like this one for example
>http://souldoll.com/goods/images/20080131070733cont2.jpg
> |
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| 431 | | daikiri | 2008/11/13 |  | | I'd like to know, if it's possible to have Killian with vampire make up & wig as on the pictures? with basic clothes, if it's included. and how much it could cost? |
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| 430 | | Souldoll | 2008/11/13 |  | Hello?
Sorry but you don't attached an images.
Could you attach it again?
We regret to inform you that the clothes is not included.
Contact us if you have any questions.
Thanks.
[Reply]
daikiri wrote :
>I'd like to know, if it's possible to have Killian with vampire make up & wig as on the pictures? with basic clothes, if it's included. and how much it could cost? |
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| 429 | | Anna | 2008/11/09 |  | I like this boy and think to order him next year. Could you tell me if the make-up on the first 5 photos (with moustaches) is basic or not?
And what size wig does he wear?
Will you have clothes and shoes for him for sale next year? |
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| 428 | | [Re] make-up, wig, clothes |
| Souldoll | 2008/11/10 |  | Hello?
It's not basic makeup.
You need to select to [request makeup] in option if you want the makeup.
He wears 8~9 inch wig and we are unable to sell the clothes anymore because the fabric was out of stock.
Contact us if you have any questions.
Thanks.
[Reply]
Anna wrote :
>I like this boy and think to order him next year. Could you tell me if the make-up on the first 5 photos (with moustaches) is basic or not?
>And what size wig does he wear?
>Will you have clothes and shoes for him for sale next year? |
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| 427 | | phil | 2008/10/25 |  | Hello! what's the latest news about shipping schedule for my order?
thanks! |
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