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| Tarot card - 0 The Fool Lev |
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* PLEASE MUST READING *
* This is a limited edition.
* Because this doll makes after order, customer can't cancel order
since we confirm the payment
[Order period]
2009/11/25 ~ 2009/12/25
[Making period]
>For the most part, it takes time about 6~7 weeks for make a doll
we need to take time more than 2~3 weeks for a while
rushing orders or a climate of high temperature and a hunidity.)
If you choose makeup option, we need to take time more 1-2 weeks.
[Delivery period]
Takes time about 3~5 days after send out.(Shipping method : EMS)
[Set]
- Doll
- Eyeball (size:16mm / it's acril made by souldoll's own skill)
- Wig (random)
- Kipping box (With cushion)
- No make-up(basic) / Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page and send us sample images
for special makeup.
We will send a doll by default makeup if you don't send us sample images.
- spare string for body's tension
[Info]
>Eyes : 16 mm
>Height : 45 cm
>Head circumference : About 7 inch
>Neck : 8.5 cm
>Shoulder width : 9.3 cm
>Chest : 18 cm
>Waist : 15 cm
>Hips : 18.5 cm
>Foot : 5.5 cm |
● All international shipments are shipped EMS service only.
* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
● EMS service needs 3~7 business days ordinary.
● Packages are precisely weighed after we process and pack your order.
● Shipping fees are determined entirely by EMS.
● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)
● We are able to notify customers when their order ships as email with tracking number.
※ If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
And no returns on doll itself, sale or clearance items, or anything marked 'special'.
All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.
We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.
If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
|
| 30 | | Order # 20091215123439690MC |
| Chris | 2009/12/19 |  | Hi, I just have a quick question. This is the first doll I've ordered, so I'm very new to the process, and I just wanted to be sure of something. When I check my order status, it says "Confirm receipt (credit card". Is that something else I need to do before my order is accepted? Or do I not need to worry about it? Perhaps could you just explain to me what this means?
Sorry if this is a stupid question. Thank you! :) |
|
| 29 | | [Re] Order # 20091215123439690MC |
| Souldoll | 2009/12/19 | | Hello?
You don't need to worry about it.
We have confirmed your order and payment correctly.
Contact us if you have any questions.
Thank you.
[Reply]
Chris wrote :
>Hi, I just have a quick question. This is the first doll I've ordered, so I'm very new to the process, and I just wanted to be sure of something. When I check my order status, it says "Confirm receipt (credit card". Is that something else I need to do before my order is accepted? Or do I not need to worry about it? Perhaps could you just explain to me what this means?
>Sorry if this is a stupid question. Thank you! :) |
|
| 28 | | missisx | 2009/12/17 | | Since I really love this wig so I am wondering if it will be produced some day in your plan.
regards,
missisx |
|
| 27 | | Souldoll | 2009/12/17 | | Hello?
We don't have a plan to make it now but will consider about it.
If there are any changes, we will let you know through notice board and E-mail.
Contact us if you have any questions.
Thank you.
[Reply]
missisx wrote :
> Since I really love this wig so I am wondering if it will be produced some day in your plan.
>regards,
>missisx |
|
| 26 | | KK | 2009/12/14 | | May I ask about a pair of eyes that you used in promo pic is NP39 or NP36 or NP8 or else?
And if eyeballs like promo pic is not sell Which of those NP eyes is look the most similar to promo pic?
Thank you
|
|
| 25 | | Souldoll | 2009/12/15 | | Hello?
The eyes in promo pics is a glass eyes for photograph.
Similar eyes are NP 9 or NP 35.
Contact us if you have any questions.
Thank you.
[Reply]
KK wrote :
>May I ask about a pair of eyes that you used in promo pic is NP39 or NP36 or NP8 or else?
>And if eyeballs like promo pic is not sell Which of those NP eyes is look the most similar to promo pic?
>
>Thank you
>
> |
|
| 24 | | KK | 2009/12/12 | | | Eyeballs that including in the set are blue just like promo pic or random? |
|
| 23 | | Souldoll | 2009/12/14 | | Hello?
If you purchase our doll, you will get a pair of eyes with a doll as you want.
You can select it in eyes being saled on our site.
Contact us if you have any questions.
Thank you.
[Reply]
KK wrote :
>Eyeballs that including in the set are blue just like promo pic or random? |
|
| 22 | | Order# 20091205130951878MC |
| Desiree | 2009/12/08 | | Hi ~
I ordered this doll on 12.5.
I tried to do a layway on Paypal, but Paypal is showing the total amount due and I can't figure out how to change theI money aount to the $200.00 deposit.
I read about your layaway plan, but there weren't any instructions on how to do it.
Can you please tell me how?
Thanks!
Desiree
|
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| 21 | | [Re] Order# 20091205130951878MC |
| Souldoll | 2009/12/09 | | Hello?
Sorry for the late reply.
We have confirmed your deposit.
As you paid it, please pay the rest of the cost within 60days from deposit.
Contact us if you have any questions.
Thank you.
[Reply]
Desiree wrote :
>Hi ~
>
>I ordered this doll on 12.5.
>
>I tried to do a layway on Paypal, but Paypal is showing the total amount due and I can't figure out how to change theI money aount to the $200.00 deposit.
>
>I read about your layaway plan, but there weren't any instructions on how to do it.
>
>Can you please tell me how?
>
>Thanks!
>Desiree
>
> |
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