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| Killian |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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| No |
Title |
Name |
Date |
Delete |
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| 426 | | Souldoll | 2008/10/27 |  | Hello?
We are sorry for the delay in your order.
We are expecting that the shipment is about this weekend.
Please wait a little more, we will do our best for send it as soon as possible.
Thanks.
[Reply]
phil wrote :
>Hello! what's the latest news about shipping schedule for my order?
>thanks! |
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| 425 | | philamer alcos | 2008/10/01 |  | hi! i purchased this doll 3 september 2008. i would like to know when will you be able to ship the doll and how many days does it take for EMS to deliver it from Korea to Australia?
my order number is 20080903020255518GC |
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| 424 | | Souldoll | 2008/10/02 |  | Hello?
For present, all shipping has been delaying because rushing orders.
So, we are expecting that the due of delivery is about 20 to 25.October.
We will do our best for sent it as soon as possible.Please wait a little more.
If there are any changes, we will let you know.
Thanks.
[Reply]
philamer alcos wrote :
>hi! i purchased this doll 3 september 2008. i would like to know when will you be able to ship the doll and how many days does it take for EMS to deliver it from Korea to Australia?
>my order number is 20080903020255518GC |
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| 423 | | Katherine | 2008/09/28 |  | | Hi, I want to order Killian? and i need to know is it possible to make body blushing for him, and how many will it costs? |
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| 422 | | Souldoll | 2008/09/29 |  | Hello?
We are sorry but, we don't body brushing service.
Contact us if you need any help.
Thanks.
[Reply]
Katherine wrote :
>Hi, I want to order Killian? and i need to know is it possible to make body blushing for him, and how many will it costs? |
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| 421 | | Mila | 2008/09/21 |  | Hi
Are you going to stop making Killian at the end of the year? That would be total heartbreak, I've been saving for months and still can't get him T_T |
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| 420 | | Souldoll | 2008/09/21 |  | Hello?
Don't worry about it.
We don't have plan to stop the sale of Killian.
Contact us if you have any question.
Thanks.
[Reply]
Mila wrote :
>Hi
>
>Are you going to stop making Killian at the end of the year? That would be total heartbreak, I've been saving for months and still can't get him T_T |
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| 419 | | mychem86 | 2008/08/29 |  | | Hey there. I was wondering. If it takes about five weeks to make, if I ordered him on layaway, would it take five weeks after my last payment was received or would you start making him after I remit my first payment? Thank you . Kimberly |
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| 418 | | [Re] Question about layaway. |
| Souldoll | 2008/08/29 |  | Hello?
If you use to our layaway program, we always will ready tp make a doll from 2nd payment.
Contact us if you have any question.
Thanks.
[Reply]
mychem86 wrote :
>Hey there. I was wondering. If it takes about five weeks to make, if I ordered him on layaway, would it take five weeks after my last payment was received or would you start making him after I remit my first payment? Thank you . Kimberly |
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| 417 | | mychem86 | 2008/08/17 |  | | Hey there, I love this doll and plan on purchasing him soon, I was wondering if the tattoo on his arm comes with the doll or not? And if so, what does it say? Thank you.^^Mychem86~ |
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