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| Killian |
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¡Ü All international shipments are shipped EMS service only. * UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us in case of want. ¡Ü EMS service needs 3~7 business days ordinary. ¡Ü Packages are precisely weighed after we process and pack your order. ¡Ü Shipping fees are determined entirely by EMS. ¡Ü Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls) ¡Ü We are able to notify customers when their order ships as email with tracking number.
¡Ø If you want to receive express airmail (needs 15~20 days), please send email. |
[ Return Policy ]
Once an order is placed, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!
Email The Souldoll to report any damages at help@souldoll.com
[ Damage In Shipping Return Policy ]
Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.
We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery. Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office. |
| Any questions related to this product, we will try our best to provide a response. |
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Date |
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| 416 | | [Re] Question about Killian |
| Souldoll | 2008/08/19 |  | Hello?
We are sorry but we don't tatoo even if you place an order the doll.
Contact us if you have any question.
Thanks.
[Reply]
mychem86 wrote :
>Hey there, I love this doll and plan on purchasing him soon, I was wondering if the tattoo on his arm comes with the doll or not? And if so, what does it say? Thank you.^^Mychem86~ |
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| 415 | | Anastasia | 2008/07/12 |  | Hi!
Which wig goes in the box with killian? Could you show it in a picture anywhere? |
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| 414 | | Souldoll | 2008/07/15 |  | Hello?
Wig of doll always be changed because we are sending a random design.
Contact us if you have any question.
Thanks.
[Reply]
Anastasia wrote :
>Hi!
>Which wig goes in the box with killian? Could you show it in a picture anywhere? |
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| 413 | | Laura | 2008/07/11 |  | Hi Souldoll-
I am interested in this doll. I was wondering how to request his makeup to have no facial hair. I like his makeup look in the bottom picture set (with glasses and sweater). Is that "Default" makeup that I should request then?
Also, does he come with any wig? What size wig do your "double boy" wear? Kanguk is another doll I like. Do they wear 8-9 size wig? Thank you and I look forward to your reply. |
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| 412 | | Souldoll | 2008/07/15 |  | Hello?
Default make up is same with last picture(with glasses and sweater).
Please select to [basic(default) make up], when you place an order.
Killian wear 8~9 inch wig and we are always sending a ramdom wig if order a doll.
Contact us if you have any question.
Thanks.
[Reply]
Laura wrote :
>Hi Souldoll-
>I am interested in this doll. I was wondering how to request his makeup to have no facial hair. I like his makeup look in the bottom picture set (with glasses and sweater). Is that "Default" makeup that I should request then?
>Also, does he come with any wig? What size wig do your "double boy" wear? Kanguk is another doll I like. Do they wear 8-9 size wig? Thank you and I look forward to your reply. |
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| 411 | | Kayla | 2008/04/10 |  | Are we allowed to chose a certain eye type color when we order (for the pair that comes with the doll)? For example, if I were to order a doll and ask to please have the set of eyes labelled P40, on the Premium Eyes page 4, would that be allowed? Or do I have to pay extra for them?
Thank you for your time! |
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| 410 | | Souldoll | 2008/04/10 |  | Sure.
No problem.
When you place an order, please state it in memo box.
Contact us if you have any question.
Thanks.:)
[Reply]
Kayla wrote :
>Are we allowed to chose a certain eye type color when we order (for the pair that comes with the doll)? For example, if I were to order a doll and ask to please have the set of eyes labelled P40, on the Premium Eyes page 4, would that be allowed? Or do I have to pay extra for them?
>
>Thank you for your time! |
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| 409 | | Helen | 2008/04/10 |  | | Hello, in the pictures of Killian above there are three different styles of face up shown. Which one represents the DEFAULT FACE UP you would get when buying this doll? Thank you ^^ |
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| 408 | | Souldoll | 2008/04/10 |  | Hello?
Last image in pictures is defalut make up.
Contact us if you have any question.
Thanks.:)
[Reply]
Helen wrote :
>Hello, in the pictures of Killian above there are three different styles of face up shown. Which one represents the DEFAULT FACE UP you would get when buying this doll? Thank you ^^ |
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| 407 | | Reno | 2008/04/08 |  | Hi!
This first Killian, who has that scarf and other stuff... Can i get him somewhere just like he is? I love that "pirate"-look and i want him so badly. <3 (i'm not talking about clothes) |
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